Mentorly gives great importance to the privacy of its current, past or future customers, service providers, and partners. We want to ensure the accuracy, security, and confidentiality of personal information in accordance with applicable laws.
We will need to make changes to this document from time to time. We invite you to read this Policy and periodically check the last update. We will also notify you directly via email when these policies are updated.
This Policy becomes effective on April 1st, 2020 for all users, provided that enhanced data protection rights in this Policy required by the EU General Data Protection Regulation (including, without limitation, the “EEA Resident Rights” described in the “Other Important Privacy Information” section) were made effective on May 25, 2018 for all EU-resident users who are natural persons.
This Policy applies only to information we collect, process and use through Mentorly’s platform. This Policy does not apply to information that we collect through other channels, such as information that we collect offline, from other websites or from emails you send us.
Personal Information Collected
A. Information that you send us
We collect your personal information in several ways, including when you sign up and fill in your profile information, obtain information on our products and services, contact us by telephone or by email, post on our social media accounts, etc. Depending on the circumstances, personal information may include your name, contact information (street address, electronic address, telephone number, biography, images, links to work, method of payment) to be completed according to the activities and particulars of the business.
B. Information provided on our platform
We also collect data relating to your visit to our Mentorly platform. This information may include your IP address, the date, time and duration of your visits as well as the web pages you consulted.
Use and Communication of your Personal Information
We use and disclose your personal information mainly to allow us to provide our products and services, to answer questions and information requests, for the purposes of marketing, advertising or contests, for any other purposes authorized or required by law, etc. When we disclose your personal information to third parties, we take reasonable measures to ensure that the rules set forth in this policy are complied with.
By providing Mentorly with your personal information, you allow us to use and communicate such information as part of our services, management of contractual relations, administration of its activities, all in accordance with this Policy and as authorized or required by law.
In addition, if you are considered a mentor, in providing Mentorly with your consent to the promotional use of your logo and / or name and/or, excerpts of your work, you acknowledge that you also authorize the use of these photos and/or videos for any promotional material of Mentorly in the form of any media, whether digital or printed media.
If you provide Mentorly or its suppliers with personal information of another individual, you acknowledge that you hold the necessary authorization to do so and/or have obtained all necessary consents from that individual to enable Mentorly to collect, use and disclose such personal information for the purposes set out in this Policy.
You may withdraw your consent at any time by giving reasonable notice. To withdraw your consent or not to receive electronic communications from us please contact firstname.lastname@example.org
2. INFORMATION WE COLLECT AND OBJECTIVES
Mentorly is an online mentorship platform. In order to operate the Service and provide you with our services, we require you to provide us, directly or indirectly, with personal information in conjunction with your account, your profile, your financial and calendar information.
Personal information collected includes but is not limited to, your name, personal email address, age, city that you reside in and other information which helps us provide you with the best service. Personal information may also include information collected through third party services such as your social media accounts. Such information will be used for customer account administration, customer relationship management and will comply at all times with regulatory requirements.
You also allow Mentorly to use your personal information in order to send you newsletters, promotions or any other relevant information related to our business.
However, just like most service providers, Mentorly works with third parties who administer important functions that allow us to offer and enhance our services. For example, we provide a payment gateway via Stripe to process customer sales transactions and deliver transaction services.
In addition to the information you provide knowingly, Mentorly may also collect information such as IP addresses and domain names from visitors to its platform in order to track usage statistics (i.e. Web browsers and operating systems used) and maintain a browsing history. Mentorly uses Google Analytics to view key metrics such as how many visitors view the website, peak hours of traffic, and response to specific marketing campaigns or press. To opt out of Google Analytics tracking your information for analytics, you may install the Google Analytics Opt-Out Browser by clicking here.
Mentorly also uses Intercom to provide a live chat and customer service. Intercom is able to identify which city you are accessing the website from, which we use to better serve you. Mentorly uses this data to operate, promote its services and administer its website more effectively.
We will only keep your personal information for as long as is necessary for the purpose of providing you with the service you have requested from us or to meet specific anti-fraud and legal requirements. If you prefer that your data not be collected by Mentorly, contact email@example.com. Please note that this will not allow you to use Mentorly to the full extent that we offer services. The provision of the information detailed in this Policy is a requirement necessary to provide the service. By providing your information and signing up to our service you are entering a contract for the term of the service. If you object or are not willing to provide this information, please do not register or use any of our services.
3. HOW WE COLLECT PERSONAL INFORMATION
Mentorly collects your personal information with your consent and in accordance with legal requirements. Wherever possible and appropriate, we collect your personal information directly from you or from people you have chosen to provide your personal information, such as social log in.
We may also collect information through cookies or similar technologies including during visits to our platform. These methods allow us to gather various types of information, including the pages you visit, the Mentorly emails you read as well as other information.
When you sign up to any of our services, we ask for your consent to send you direct marketing communication over a variety of channels. We will honor your right to withdraw your consent at any time.
When you inquire about or request a service from us, we may rely on our legitimate business interests to send you marketing communications (via post, email or telephone). These communications will always be related to our services and we believe will be of interest to you. We will always provide you with the opportunity to opt-out of this when you provide your information to us.
If you want to stop receiving direct marketing from us, you can use the unsubscribe mechanism on any email you receive from us or alternatively you can contact us at firstname.lastname@example.org directly and request so.
4. PROTECTION OF YOUR PERSONAL INFORMATION
Mentorly warrants at all time to respect the laws and regulations applicable to its business and to take all appropriate and necessary measures to detect and prevent negligence, fraud and theft of personal information.
Despite the security measures put in place, no mode of transmission or storage is completely secure. Mentorly offers no guarantee of results with respect to the integrity or security of electronic communications with you and you consent to receiving electronic communications unencrypted from Mentorly.
5. DISCLOSURE OF PERSONAL INFORMATION
6. ADS AND LINKS TO OTHER WEBSITES
Mentorly will not sell or rent your information to third parties for their marketing purposes or financial gain.
One of our services may contain links to other websites. We try to link only to sites and services that share our high standards of respect for privacy, but understand that we are not responsible for the content posted on other websites, or the privacy practices employed by other companies or websites. This Policy applies only to Mentorly. The inclusion of links to such websites does not imply any endorsement of the material on such sites nor any association with their owners or operators. If you have any complaints relating to such sites, please contact them directly. We will list all of our partners on the home page. You can read more about their individual Policies by visiting their respective websites.
7. ACCESS TO YOUR PERSONAL INFORMATION
If you make the request, Mentorly will give you access to the personal information we possess about you, how we’ve made use of it and whether it has been communicated to third parties. Furthermore, Mentorly will modify or delete any of such personal information if requested. Your access request and request of modification must be made by email and sent to email@example.com. We will acknowledge your request by email. We may ask you to confirm your identity before providing you with this information.
Access to this information will be provided for free, but if you request a copy or transmission of your information, we may charge a reasonable fee. We will inform you of the amount in advance and give you the opportunity to withdraw your request. We will give you access to your information within 30 days of receiving your request or provide you with an email notification to inform you if more time is needed to respond to your request.
In some cases, we may be unable to provide access to information we have about you, in whole or in part. If we are unable or if the law does not allow it, we will provide an explanation and indicate which other measures are available.
9. UPDATE YOUR INFORMATION
In the event that the information you have provided us should change, we ask you to please notify us by contacting firstname.lastname@example.org.
10. QUESTIONS OR COMMENTS
If you ever have any questions about this Policy or if you wish to access your personal information or modify any consent to use or disclose your personal information, please contact email@example.com