Welcome to Mentorly!
If you have any questions, concerns or inquiries regarding the collection, use or disclosure of your personal information, do not hesitate to reach out to us! You can e-mail us at firstname.lastname@example.org, or you can write to us at: Mentorly, 5375 Clark, Montreal, Québec, H2T 2V3.
1. Key Definitions
“Client” means organizations that are subscribed to the Enterprise Solution Services. The Enterprise Solution Services are services that we provide to other businesses that want to create and manage their own mentorship program. They may do so internally for their employees, or even use it as a commercial offering.
“Managers” means the administrative users authorized by our Clients to administer their mentorship programs through the Manager Portal. “Manager Portal” means the portal available to Client’s Managers which contain built-in tools for managing our Clients’ mentorship program, such as accepting and validating Mentees and Mentors.
“Mentee” means a user of the Mentorly Marketplace which uses our Services to connect with Mentors. Our Clients may also have Mentees as part of their mentorship programs, in which case, when we use the word “Client Mentees”, we refer specifically to the Mentees of our Clients, otherwise, Mentees means any mentees.
“Mentor” means an individual who is providing Mentees with mentorship sessions either through the Mentorly Marketplace or, if indicated as “Client Mentor”, through our clients’ mentorship program. Otherwise, Mentor means any Mentor.
2. What do we mean by personal information?
4. What types of personal information do we collect and why?
We collect personal information to offer our Services, to administer the InKind Fund, to perform analytics, and on behalf of our Clients using the Enterprise Solution Services. Below is a table containing the categories of personal information that we collect, along with the purpose for collection.
- IP address
- device type
- operating system and Internet browser type
- screen resolution
- operating system name and version
- device manufacturer and model
- location/ time zone information
- time spent on the Services
- pages visited
- links clicked
- language preferences
- pages that led or referred you to the Services
- email addresses
- publicly available information
- email content
- logs of live chats
- Mentees’ booking message to Mentors
Support data may include :
- conversations with users so that we can see previous requests for assistance and the support provided
- the name associated with your Mentorly account
- your role
- operating system location your visits to the site
- information about your browser.
- logs of live chats
When Mentees make a profile, we collect:
- profile Picture
- full name
- email address
- area of interest
- years of training
- link to portfolio
- gallery photos
- preferred language
- languages spoken
- linked social media accounts
When Mentors make a profile, we collect:
- profile picture
- industry / category
- preferred language
- price per session
- job title
- gallery photos
- Google calendar synchronization link
- Linked social media accounts
You can login into our Services in one of two ways:
- Login with an email and password
- Login through Google, Linkedin or Facebook
Interactions between Mentees and Mentors
Mentorly can see all booking requests (which Mentee booked with which Mentor for instance), and information associated with bookings, such as:
- the booking message
- when the booking was created
- when the booking will be held
- the user names for each booking (either 1:1 or group calls), flagged inbox messages, previous booking data.
We can access these categories of information between Mentors and Mentees so that we can investigate claims about the Services and verify the quality of the Services.
- Consent to receive emails
We collect marketing data so that we can send you newsletters and marketing communications.
If you consent to receive our newsletters, we will regularly send newsletter announcing new mentors, features, promotions, requests and important Mentorly information.
You can unsubscribe at any time directly in the emails or by contacting us.
InKind Fund Application
Mentees are asked to provide:
- Letter of intent (art background, goals and ambitions and how receiving a free session would help), Up to date CV, Letter of reference.
- E-mail address
Mentors are not asked to provide any additional information, but we can see your contribution percentage.
We collect this information to determine which Mentees are eligible to receive the InKind fund, and to see which Mentors contribute to the InKind fund.
- Identification Data
We require a name and email for someone to be allowed to comment on our blog. We only publish the comments, and not the e‑mail address.
To pay Mentors for their work:
- Banking Information or information relating to the method of payments
- In some cases, we may have to ask for a social security number.
To process payments:
- Credit card number, expiry date, CVV number
Relating to your purchases:
- Date of purchase, amount, method of payment, history of purchases, time of purchase, details about the nature of the transaction, such as which Mentor did you book a session with, whether you cancelled or not (so we can process any penalties)
We require payment information to allow our payment processor Stripe to process payments. Stripe also uses your Identification Data that you provide with your Financial Information to conduct verifications to prevent fraud, money-laundering and other bad stuff! Stripe is certified PCI DSS Level 1.
The Mentor’s SIN number may be collected and tokenized by Stripe through Mentorly to confirm identity and to comply with obligations under tax and fiscal law.
We collect personal information when you fill out forms to communicate with us.
For example, we ask that enterprises that want a demo of our Services fill out a demo form providing:
- phone number
- first and last name
- job title
- company size
- how the sales team can help
If you communicate with us by email, on social media, by using our live chat on our Website, or by any other means, such as by filling out a demo form on our Website, we collect the personal information that you share with us, such as your email address and the content of your communication. If you communicate with us using social media, we will have access to your publicly available information.
Social Media Data
Publicly available information
If you follow us or interact with us on social media, we may process your personal information for marketing or advertising purposes, subject to applicable laws, including those on consent.
5. What cookies we use and why?
We collect cookies that classify in each of these categories:
Type of cookie
Essential cookies are necessary to operate the core functions of our Services. These include login cookies, session ID cookies, language cookies as well as security cookies.
Functional cookies are used to provide you with some functionalities, such as a live chat, and to remember preferences, consents and configurations.
Analytics cookies are used to generate aggregated statistical data about traffic and behaviour of Users when using our Services. For instance, we can determine how much time Users spend on a page, and how successful our advertising is. For instance, the cookie named “_ga” is used by Google Analytics to gather data about your behaviour on our Services.
Note that we do not conduct interest-based advertising. This means that we do not use marketing cookies for retargeting purposes.
6. Do you use Google Analytics?
Yes, Mentorly uses Google Analytics to view key metrics such as how many visitors view the website, peak hours of traffic, and response to specific marketing campaigns or press. Google Analytics is Google’s analytical tool that helps us to understand how users engage with our Services. It uses a set of cookies to collect information and report site usage statistics without allowing us to identify individual visitors. We also track paid ads on Google Analytics.
For more information on Google Analytics, including how to opt out from certain data collection, please visit https://tools.google.com/dlpage/gaoptout?hl=en.
7. Who do you share my personal information with?
Yes, we do share your personal information with third parties for a number of reasons including to (1) to provide you with the Services (2) to provide IT support, (3) to process payments, (4) to send emails and communicate with you, (5) to market our Services, (6) to offer chat functions and videoconferencing (7) to allow Clients to manage Enterprise Solution Services, and (8) as required by the law. We can also share your personal information in the context of a merger and acquisition, as part of bankruptcy procedures or for other corporate requirements.
Just to be clear, we are not data brokers, and we do not sell your personal information to third parties.
It is important to note that Clients using the Mentorly Enterprise Services Solutions can choose to share personal information with other categories of recipients as part of their use of our turnkey solution. Please refer to their respective privacy policies.
In the table below, we provide more information on the third parties we share your personal information with, and provide their privacy policies by hyperlinks.
Service providers are used to provide you with some functionalities that are outsourced to third parties.
We use different categories of third-party service providers
- Wordpress for our blog with Akismet and AFAIK for spam filtering
IT Service Providers
We use IT service providers to offer you the Services, such as to host the Services.
For example, we use:
We use communication partners to send you emails, to manage our live chats, and to send other communications.
For example, we use:
- Mailchimp for sending newsletters
- Sendgrid for email notifications
- Intercom for live chat support, articles, and resolution bot
We use marketing partners to (1) analyze our advertising campaigns’ performance; (2) manage our leads and users, and (3) provide you with marketing content, such as newsletters.
For example, we use:
Telecommunication Video Partners
We use telecommunication video partners to offer communication functions within the Services, and to offer the sessions between Mentors by videoconference.
We share personal information with financial partners to complete payments.
For example, we use Stripe to process payments.
If we integrate our Platform with third parties’ applications, such as a payment platform, this may require the sharing of personal information with these third parties.
Law Enforcement and other authorities
We may receive requests by authorities to access your personal information. We will validate that the request is licit before responding. When possible, we will advise you. We will only share what is strictly required.
In the Mentorly Enterprise Solution, Managers can access the information of the Mentees in the Manager portal. They can see the following categories of information:
- Full name
- Contact email and account email (if connected to 3rd party)
- Profile information
- % of progress for profile creation
- Social channels
- Mentee matches
- Number of requests, bookings, cancellations
- Flagged messages if applicable
- Session ratings and comments
Clients are free to organize their mentorship programs as they see fit, and may share your personal information with other third parties and use them for purposes that they see fit in accordance with their privacy policies.
In the case of a merger or acquisition, sale of assets, corporate reorganization, bankruptcy filing, insolvency procedures or similar circumstances, your personal information would be considered our assets and property. In these circumstances, ownership of the personal information we collected may be transferred or we may have to share some of your personal information to conclude, negotiate or discuss with third parties. We will only share what we are required to share for these specific purposes.
8. Where do you store my personal information?
We use Amazon Web Services (“AWS”) to host our Services and to store your personal information in the United States. However, our service providers may process your personal information internationally, including in the United States, depending on where they are located.
Our Clients may also collect, use and disclose your personal information internationally, in accordance with their respective privacy policies.
9. How long do you retain my personal information?
We retain personal information for as long as necessary to provide you with the Services, to perform our marketing campaigns effectively or as required by applicable laws, whichever is longer. We use both persistent and session Cookies. Session cookies are deleted once you close your browser, whereas persistent cookies remain active on your device for some time. For instance, Google Analytics cookies remain installed on your device for 2 years. This allows Google Analytics to track you for analytic purposes, as well as for marketing purposes, and to provide us with aggregated data on your behaviour.
10. How do you keep my personal information secure?
Our data centers are certified by independent auditors based on several frameworks, such as SOC 1/ISAE 3402, SOC 2, SOC 3, ISO 9001, ISO 27001, ISO 27017 and ISO 27018. Our payment processor, Stripe, is certified PCI DSS Level 1. When we develop our Services, we refer to security best practices such as OWASP. However, securing your personal information takes teamwork. You also need to do your part, such as by keeping your credentials confidential and using secure networks, especially when you make a payment.
11. Can I manage my cookie preferences?
You can manage your cookie preferences through your browser. However, if you turn all cookies off, you may not have access to the same functionalities than other users.
Click on your browser for more information:
12. What are my rights regarding my personal information?
If you want to exercise one of these rights and the situation allows for such exercise, you can contact us at email@example.com. You can also reach out to us by mail at the following address:
We will try to help you with your request free of charge. However, we may request that you pay a reasonable fee if you request a transcript, or a reproduction or for us to send a copy of your personal information, if the law allows us to do so. If we need to charge a fee to process your application, we will contact you before addressing your request.
For security reasons and to avoid any fraudulent request, we may be required to ask that you provide a proof of identity with your request. We will not use such personal information for any other purposes.
We will respond to your request within thirty (30) days, unless agreed otherwise. If your request is denied, we will notify you in writing, and provide you with detailed motives and information on how to contest our decision.
The Office of the Privacy Commissioner of Canada drafted this FAQ to help you access your personal information when it is held by a business. You can also contact the Office of the Privacy Commissioner of Canada’s Information Center:
9:00 am to 4:00 pm EST
Office of the Privacy Commissioner
30 Victoria Street